FAQ
Frequently Asked Questions
Are BUMA SKNN products safe for all skin types?
Yes! Our formulations are created with every skin tone and skin type in mind. Whether your skin is oily, dry, sensitive, or combination–we’ve got your glow. We always recommend doing a patch test first, especially for sensitive skin.
How long does shipping take?
We process orders within 1–3 business days.
Estimated delivery times:
• Canada: 3–7 business days
• USA: 5–10 business days
• International: 7–21 business days
Tracking details will be sent to your email once your order ships.
What payment methods do you accept?
We accept all major credit cards, PayPal, and secure digital payment platforms like Apple Pay or Google Pay (depending on your region).
Do you offer free shipping?
Yes! Orders over $249 CAD qualify for free shipping within Canada and US only.
Can I return or exchange products?
We accept returns of unopened, unused products within 14 days of delivery.
We do not offer exchanges.
Return shipping is not covered by BUMA SKNN.
Final sale items and gift cards are non-refundable.
How should I use BUMA SKNN products?
Each product includes usage instructions comes with the product package. For best results, follow the recommended glow ritual consistently, morning and night.
What ingredients do you use?
Our products are formulated with earth-loving ingredients and crafted with conscious care. We avoid harsh additives and focus on nourishment, hydration, and support for glowing skin. Key ingredient lists are available on each product page.
Can I tag BUMA SKNN in my glow-up photos?
Yes, please! Tag @bumasknn or use #BUMASKNN on Instagram or TikTok and you may get featured! By tagging us, you give permission for your content to be re-shared on our website, social pages, or marketing campaigns (with love and credit, always).
If you’d like content removed, just email support@bumasknn.com.
What makes BUMA SKNN different?
We don’t do surface-level skincare. Every BUMA SKNN formula is packed with glow-boosting, skin-loving ingredients that actually work–without compromising your skin barrier or your coins. While some products strip, sting, or do the bare minimum, ours deliver real results you can see and feel. Due to our product efficacy and client-first approach, once our customers try us, they stick with us. This is skincare that understands your skin, respects and loves it.
Still have questions?
Email us at customerservice@bumasknn.com or message us on Instagram. We’re here to help!
